Campaign and cohort scheduling system upgrade maintenance activity. During this period, creation of campaign or uploading of cohorts were disallowed. No telephony calls were impacted.

This is resolved

The fix for the Analytics query slowdown has been fully deployed. System lag has cleared and query performance is completely restored.

The fix for the Smart Flow call failures has been fully deployed and verified. All API calls and workflow executions have returned to normal operation.

We appreciate your patience while we resolved this issue. If you continue to experience any residual issues, please reach out to our support team.

This is resolved

We have completed mitigation for an automated data cleanup configuration issue on Samvaad. All core operational services, real-time calling, and billing system calculations remain fully intact and unaffected.

Impact & Recovery Details:

• Restored Data: Reporting and analytics data spanning September 1 to September 5 has been fully restored.

• Historical Data Impact: Automated cleanup caused call recording audio files and plain-text agent variables created between August 20 and August 31 (including data purged from August 28 to August 31) to be removed prematurely. As a result, historical reports and post-call disposition queries for this timeframe may temporarily show incomplete details.

• Data Security & Prevention: This was strictly an internal retention configuration issue. It was not a security incident, and no data was accessed by or shared with external parties.

We have successfully resolved the latency issues affecting our models. All systems are operating smoothly, and response times have returned to standard performance levels. We will continue monitoring our infrastructure closely. Thank you for your patience while we addressed this issue.

The issue affecting API request authentication has been resolved. Requests are now authenticating normally. We apologize for the disruption and thank you for your patience.

The issue was resolved at 11:00 PM IST, and KYC verification is now operating normally. Affected users can retry their verification.

The issue with the carrier has been resolved, and services are operating normally.

We apologize for the inconvenience.

The issue affected fewer than 15 numbers in the 8071584xxx series. All impacted customers have been contacted directly and offered replacement numbers should they wish to switch.

No action is required from customers outside this group.

All errors have been resolved.

This is resolved now

The carrier issue has been resolved now.

We experienced intermittent failures in the calls due to errors from two of our models. Users might have encountered agents not responding in a few turns. The fix has been deployed and we will continue to monitor. We apologise for the inconvenience caused.

This is resolved

The connectivity issues affecting our services have been resolved. All systems are now operating normally. We apologize for any disruption this may have caused and thank you for your patience.